Adorama

Terribly disappointed in Adorama. I have purchased at least six cameras from Adorama for work and personal use. I recently purchased a Nikon D750. After a few months and very minimal use, the camera started to experience shutter issues. I contacted Adorama and customer service informed me there was absolutely nothing they could do because I was outside the 30 day return window. The staff at Adorama was rude and completely unhelpful. I’ve always favored shopping at small businesses, but after this experience, I will never provide business to Adorama again.

I'm reporting to this site as a last result to get some type of resolution. I Made a order on 4/30/19 for the LG HU80KA 4K Ultra HD Laser Smart Home Theater CineBeam Projector. Excited to get the free express shipping provided I thought nothing of this. The problem arose when I actually received the package, I opened the package noticing that it was packaged poorly and look as if it wasn't taped at all. While further investigating the package I opened the boxed all to find out that the item purchased was not in the manufacturer's box. I contact Adorama immediately once I discovered this. I dealt with many reps from Zach **, to Nell ** to some guy name Mike over the phone. All assured me that they were sorry for the inconvenience and they would correct the issue promptly.

The last email I received asked for photo evidence which I complied & sent immediately. I was told I would be contacted within 2 business days. This was this past Monday & I'm writing on a Friday with not one response. Instead they sent the UPS guy to inspect the package with a damage claim. The UPS guy & myself were both puzzled as to why they would do this seeing that the package never had the contents in the first place. I never asked for any of this within the process of spending 2600$ & at this point feel hopeless in all dealings with Adorama. I'm writing this as a testament for someone else when you think of purchasing large priced items from Adorama. Maybe it will save someone the headache that has haunted me ever since I click the button. Concerned shopper.

Adorama misrepresented the financing terms of their credit card. I used their credit card to place an order over five figures. The website calculated the minimum monthly payment by dividing the total order by the term of 48 months. Their bank, however, determines your minimum monthly payment by calculating 3.5% of your total balance. In my case, this was significantly MORE than their website promised. I discovered this AFTER my order was completed when I called the bank. Adorama's response to misrepresenting terms to a customer and putting me in a position where my monthly payments were 50% more than the payment they promised was to offer me a $150 gift card.

All of this after they butchered my order, forced me to buy gift certificates to place the order because their website couldn't process it properly, didn't deliver it when they said they would, and put a $4700 authorization hold on my credit card for 7 days when they were only supposed to charge me $113. I have filed a complaint with the Better Business Bureau because I do not believe they operate business in good faith. I gave them every opportunity to resolve my situation and their solution was a gift card. I will never buy from this company again.

On 1 July 2019, I reached out to Adorama to sell 3 brand new Canon lenses. Mr Charles ** responded by promising to get me the best price possible or in his exact words, 70% of what I paid. I’m sad to say that it’s now July 13th and Adorama still hasn’t given me a solid answer after countless calls and multiple promises from Mr ** and his boss, Jack **. I purchased my 3 lenses brand new for approx $16,000. At one point, Mr ** offered me $5000. The lenses were used once. They are still in their original boxes with USA warranties. Do NOT trust Adorama used camera department. They promise a lot and deliver little. I asked them to return my lenses and pray the process won’t take another week.